Support
Help & FAQs
Answers to common questions about booking and flying with JetFed.
How do I book a flight?
Search for your route and dates from the home page or the “Search Flights” menu, choose an aircraft category, review the itinerary and confirm. You’ll then be guided through passenger details and payment.
How do I create an account or sign in?
You can register with your email address, or sign in quickly using Google or LinkedIn. An account lets you manage bookings, passports and your details in one place.
Why do you need passport details?
Passenger and passport information is required to arrange and lawfully operate a private flight and to meet border, customs and aviation requirements. You can manage passports securely under “My Passports”.
How are payments handled?
Charter payments are processed securely by our payment provider, Relm, on their hosted checkout. We do not store your full payment details on our systems.
How do I manage or cancel a booking?
Go to “My Bookings” to view your itineraries and status. Cancellations are subject to the cancellation terms set out in our Terms & Conditions.
I still need help — how do I contact you?
Visit our Contact Us page and email the relevant address. We aim to respond as soon as possible.